YOUR FILES & INFORMATION
Privacy, in plain language.
3DLise uses your information to save your designs, quote and fulfil prints, process payments, provide order updates and resolve support requests. Contact the owner about privacy or your information through WhatsApp +65 8736 9393.
Designs and accounts
Models are first opened in your browser. “Saved on this device” keeps a draft in this browser profile; anyone using that profile may be able to open it. When you sign in and save to your account, we store your model, project settings and optional preview in private Google Cloud storage, associated with your account. Your account can access its own projects and orders. Only the authorised owner can download customer quote and production packages to prepare and fulfil prints.
Quotes, payments and delivery
Requesting a live quote sends the saved design to our cloud slicer using approved printer presets. It does not connect to our physical printer. PayPal handles payment details. We store payment references and status, the confirmed quote, and the delivery name, address and contact information supplied by PayPal. We do not store your PayPal password or card details. Shipping and support information is used by the owner to fulfil the order and handle your requests.
Keeping and removing information
Account drafts remain available while you keep them in My projects. Archiving hides a draft without deleting it; permanent deletion removes the draft and its stored file versions after confirmation. An order or unresolved checkout can prevent deletion while payment and fulfilment records need reconciliation.
We keep order information, print files and access audit records only as long as needed for fulfilment, support, payment reconciliation, legal obligations and other necessary business purposes. There is no automatic file expiry at this stage; the owner reviews information for deletion when those purposes end. Ask the owner on WhatsApp about access, corrections or deletion. Necessary transaction records may need to be retained even when a print file can be removed.
Optional website analytics
If you allow analytics cookies, Google Analytics measures visits, approximate location, device type, referral sources and studio actions such as uploads, quotes and checkout. This helps us understand how customers find 3DLise. We do not send your email, delivery address, uploaded file or model name, payment tokens or sign-in links to Analytics. Purchase reporting uses an opaque order reference and amount after server confirmation. Owner activity and sandbox payments are excluded. Analytics may process data outside Singapore. Declining analytics does not affect designing, accounts or ordering. You can change your choice using Analytics preferences in the footer.
Service providers
Google provides authentication, hosting and private cloud storage. PayPal processes payments. A delivery provider receives the information needed to deliver your print. PrintPal, Meshy and WhatsApp apply their own terms when you choose to use them; our external model-generation guides do not send your model to those services. Payment and other providers may process information outside Singapore under their own privacy terms.
Owner-managed support
Use My projects to check progress or contact the owner on WhatsApp. Customer updates, delivery tracking and payment issues are managed by the owner. Automated order emails and carrier notifications are not offered at this stage.
Manage my projects